Privacy Policy

This Privacy Policy explains how EmberLeads / Embarc (“Ember,” “we,” “us”) collects, uses, and shares information when you use our websites, member portal, and related services (the “Service”). By using the Service, you acknowledge this Policy.

Account & profile: name, email, phone, company, title, photo, timezone, and similar details you provide.

Group & product data: memberships, roles, leads and referral notes, meeting/event participation, dues status, messages, and preferences (including notification channels and marketing opt-outs).

Technical data: device/browser information, IP address, approximate location derived from IP, cookies or similar technologies, and logs needed for security and reliability.

Payments: if you pay dues or fees, payment processors may collect card or bank details directly; we typically receive limited billing metadata, not full card numbers.

We use information to:

• Provide, secure, and improve the Service
• Operate group features (directory, leads, meetings, announcements)
• Send transactional and portal-related alerts (account, invites, membership, security)
• Send marketing email or SMS only when you opt in (you may opt out anytime)
• Comply with law, prevent abuse, and enforce our Terms

Portal / transactional alerts help the Service work (for example, invites, security notices, and group operational messages). You can choose delivery channels and quiet hours in settings, but you cannot fully disable all portal-related alerts while maintaining an active account.

Marketing email and SMS are optional. Opt-out preferences are stored on your profile for use when marketing providers are connected.

If you provide a mobile phone number and enable SMS in your account settings, EmberLeads may send you text messages related to the Service, including group invites, RSVP reminders, dues reminders, join-request alerts for group administrators, and other portal notifications you have opted into.

Consent. SMS consent is separate from agreeing to our Terms of Service and this Privacy Policy. You may create an account, accept a group invite, and use EmberLeads without opting in to SMS. We collect SMS consent only when you take an affirmative action: checking an unchecked-by-default consent box on our public SMS opt-in form, optionally checking the same box during account creation or invite acceptance, or enabling SMS for alert types in portal profile notification settings. Group administrators may send a one-time invite text to a phone number you or they provide; ongoing SMS alerts require your separate SMS opt-in as described above.

Message frequency. Message frequency varies depending on your group activity, notification settings, and role (for example, administrators may receive more alerts). You may receive several messages per month during active group use, or fewer when activity is low.

Carrier charges. Message and data rates may apply. Contact your wireless carrier for details about your text or data plan.

Opt out. Reply STOP to any message to unsubscribe from SMS, or turn off SMS in your portal profile settings. Reply HELP for help. After you opt out, we may send a one-time confirmation text. You may still receive required account or security notices by email or in-app message.

Mobile number sharing. We do not sell or share your mobile phone number with third parties for their own marketing or promotional purposes. We share numbers only with service providers (such as SMS delivery partners) as needed to send messages you have requested or opted into, under appropriate agreements.

We share information with:

• Your group: other members and administrators as needed for directory, leads, and collaboration features
• Service providers: hosting, authentication (e.g. Supabase), email/SMS delivery, analytics, and payment processors under appropriate agreements
• Legal / safety: when required by law or to protect rights, safety, and the integrity of the Service

We do not sell personal information. We do not sell or share mobile phone numbers with third parties for their marketing or promotional purposes.

We retain information while your account is active and as needed for legitimate business, legal, and security purposes. When you delete your account, we remove or anonymize personal profile data associated with your Auth user, subject to residual backups and legal holds.

We use administrative, technical, and organizational measures appropriate to the nature of the data. No method of transmission or storage is 100% secure.

You may update profile and preference settings in the portal, request account deletion where available, and opt out of marketing communications. Depending on your location, you may have additional rights (access, correction, deletion, restriction, portability, or objection). Contact us to exercise those rights.

The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.

We may process data in the United States and other countries where our providers operate. Where required, we use appropriate transfer safeguards.

We may update this Policy and will post the revised version with an updated date. Material changes will be highlighted when practicable.

Privacy questions: help@getemberleads.com.